HairMax LaserComb - FAQ's

Usage | Warranty/Order/Shipping |General

Usage

A: The HairMax LaserComb has been designed with both comfort and convenience in mind. To turn on the HairMax LaserComb press the "power" button and then the "laser" button on the front of the unit. Next, place the LaserComb flat on your head using the two rows of teeth. Rather than constantly moving the HairMax LaserComb through your hair (as you would with a regular brush or comb), you will use what we like to call the "glide" method by placing the HairMax LaserComb on a specific spot on your head and gently gliding it back a inch each time the audible four-second beep occurs. Move from the front of your hairline to the back of your head and then repeat the process moving in the opposite direction. The "glide" method is the best way to ensure that the LaserComb will be as effective as possible for you.

 In addition to being very easy to operate, the HairMax LaserComb is also a relaxing and enjoyable product to use. There are no sprays, Topical ointments, or powders to worry about, and it can be used in the comfort of your own home at your own convenience.

We recommend that the HairMax LaserComb be used 3 times per week, 10-15 minutes per treatment for optimal results.

We have found that three times a week seems to be the optimal amount of usage. Using the HairMax LaserComb more than three times a week has not been shown to accelerate the benefits.

Hair care treatment, as with the treatment of any condition, is an ongoing process. For this reason, it is imperative that, to keep seeing positive benefits from the HairMax LaserComb, you use it as indicated on a consistent basis. You can miss a day here and there and be alright, but all in all, if you do not use the product as recommended, there is a strong possibility that you will not see desirable results or you will regress to where you were prior to using the HairMax LaserComb.

User experience will vary. In general, there are three categories of user experience: Many users will see positive results after 8 weeks of treatment. More will see benefits from weeks 10-16.A small minority of users will begin to see subtle improvements (if any) after 16 weeks.

The HairMax LaserComb may improve the appearance of the entire head: back, front, Top and sides.

The HairMax LaserComb works well as both a stand alone treatment and in conjunction with other treatments.

The HairMax Hair Fibers can be used along with the HairMax LaserComb and will conceal your hair loss while you wait for the effects of the HairMax to take place.

It is actually never too soon to start. The better the initial condition of your hair, the better your results with the HairMax LaserComb can be. The HairMax LaserComb treatment should be incorporated into your daily preventative maintenance routine, much like brushing everyday to maintain healthy teeth and gums.

Studies have shown that laser phototherapy (LPT) is effective in people ages 18 and older. For people under the age of 18, we recommend you consult your physician prior to using the HairMax LaserComb.

At this stage the HairMax LaserComb is only indicated for male use. A clinical study for use in females will be completed and submitted to the FDA for this indication in the near future.

An increasing amount of hair transplant surgeons worldwide have chosen to use the HairMax after transplant procedures. Anecdotal reports have shown that the HairMax LaserComb decreases the recovery time in hair transplant patients, and also increases the look of the transplanted hairs in a positive manner (making them appear thicker, fuller, and healthier). The teeth of the HairMax LaserComb are even removable making immediate use after surgery possible.

We do recommend that you use the HairMax LaserComb on a clean scalp so that the laser can effectively improve the appearance of your hair without being hindered by oils, dandruff, etc. The reason for this is to prevent product buildup from blocking the laser light. However, you can also address this by cleaning your LaserComb with a damp cloth before and after each use.

We recommend that you wash your hair at least three times a week. This way the HairMax LaserComb can work effectively without the possible blockage which comes with having excessive oil buildup on the scalp or excessive dandruff. However, this is not imperative for the HairMax LaserComb to be effective; you can also address this by cleaning your LaserComb with a damp cloth before and after each use.

We here at Elite Hair Stdio strongly recommend the use of sulfate free shampoo products as they are gentler on the scalp, and help make scalp conditions more conducive to the use of the HairMax LaserComb. We offer our own line of sulfate free shampoo and conditioner in 10.6 oz bottles, The HairMax Hair Care Products

The simple fact of the matter is that you can achieve the very same laser phototherapy treatment in the privacy of your own home for significantly less money. The cost to receive laser phototherapy at one of these clinics can cost up to $4500 every 3 months when the only cost for the HairMax LaserComb is a one time purchase of $495. Just because a laser system looks big and impressive does not mean that the treatment is any better than using a hand held device. Most importantly, the HairMax LaserComb has been proven in clinical studies to work in effectively treating hair loss from pattern baldness*. The device is the only laser phototherapy device to have FDA 510(K) marketing clearance.

Warranty/Order/Shipping

Lexington International offers a full 2 year warranty for the HairMax LaserComb Premium and a 1 year warranty for the HairMax LaserComb SE. The warranty protects against factory defects and workmanship errors. If your unit has sTopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty return.

In the rare event that your unit sTops working after your 1 year warranty period has expired, contact our office immediately to arrange for a return. Upon inspection of the unit we can quote you the price to repair and/or replace it.

We ship UPS 3 day select for domestic orders and UPS Worldwide expedited for international orders. Typically, UPS Worldwide expedited takes 3-4 days for delivery.

$14 will be added to your order for shipping within the USA.

$14 will be added for shipping Internationally. European delivery orders have a €10 delivery charge.

Because we are sure you will be satisfied with your HairMax LaserComb, we offer a generous money back guarantee: We Guarantee your Satisfaction. If the product is returned within 5 Months (20 Weeks), there will be a 20% restocking fee applied. This money back guarantee is effective from the date of delivery. You will be required to pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee.

We here at Lexington International have made it so that both methods of ordering are actually equally as effective and efficient for the customer.

We are very sorry for the inconvenience. Please call or e-mail us, and provide us with your name and/or order number and we will be happy to track your shipment for you. During periods of extreme order volume, order shipments may be delayed.

Each Distributor is responsible for setting their own guarantee policy. Lexington International has no input as to how distributors set up guarantee policies or to the duration of the guarantees which they offer. Please check directly with the distributor who sold you your HairMax LaserComb to determine what their warranty terms are.

General

In clinincal studies and in general use since 2001, there has never been any report of serious adverse events occurring.

The HairMax LaserComb has been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.

No serious side effects were reported in studies utilizing the HairMax LaserComb.

You should have a pretty accurate assessment of the benefits you will receive from treatment with the HairMax LaserComb within 5 months. Keep in mind, though, that some people take longer to respond to some treatments than others (some may not respond at all) as everyone’s individual conditions differ.

Actually, you may be surprised to hear that we have a 93% user satisfaction rate. This number is supported by the fact that even with the generous 20 week maximum return policy we still only see roughly 7% of our units returned.

You may access our HairMax Forum directly through our website or by www.hairmaxforum.com. This will provide you with the opportunity to interact with other HairMax LaserComb users, and converse with them about their experience with our product.

The HairMax LaserComb has been on the market since March 2001. Since this time, we have been extremely encouraged and excited by the large amount of positive press our product has received. To view our press highlights click on “In the News” located on this website’s toolbar.

A few users report a slight increase in shedding when they first start the HairMax treatments. This is actually a good sign. Your hair grows in three phases, Anagen (the growth phase), Catagen (the resting phase) and Telogen (the shedding phase). At any one time about 10% of your hair is in the Catagen phase, resting in your scalp and waiting to be shed. The HairMax stimulates the hair follicle into an Anagen state and encourages the hair follicle to start a new healthy hair. This new healthy hair will push out some of the Catagen hairs that are in the resting phase. The new hair will be stronger, healthier and thicker. This Catagen hair would have been shed in time anyway.

This slight increase in shedding is only temporary and should not be cause for alarm. During this time it is essential to continue the HairMax treatment and with time you should start to see visual results.

Customer Satisfaction is of Primary Importance
  • Clinically Proven to Promote Hair Growth*
  • Greater than 90% User Satisfaction Reported
  • Patented and Manufactured in the USA
  • ISO Quality Assured
* The HairMax Advanced 7, Lux9, and the Professional 12 models are indicated to treat Androgenetic Alopecia, and promote hair growth in males who have Norwood Hamilton Classifications of IIa to V and Fitzpatrick Skin Types I to IV.

The HairMax Lux 9 model is indicated to treat Androgenetic Alopecia, and promote hair growth in females who have Ludwig (Savin) I-4, II-1, II-2, or frontal patterns of hair loss and Fitzpatrick Skin Types I to IV.

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